CAIRO · EGYPT · 2026
Zendesk & Origin Technology Solutions present: Cairo CX Growth Summit
From Conversations
to Growth
AI-Powered Customer Experience
October 19, 20266:00 PM – 9:30 PMDusit Thani Lakeview Cairo · Purple Daisy Hall
An exclusive executive forum bringing together customer experience, technology, digital and commercial leaders to explore how AI is transforming the way organizations serve customers — and how better service can become a measurable driver of business growth.
Hosted by
The Summit
Customer experience is no longer just a service function.
Every customer interaction can influence whether someone stays, buys again, recommends a brand — or walks away.
CX Growth Summit Cairo brings together senior leaders across customer experience, customer service, technology, digital transformation and commercial functions for an evening of practical conversations around the future of AI-powered customer experience.
No hype. No theoretical transformation roadmaps.
Just practical ideas, real-world perspectives and conversations designed for leaders shaping the next generation of customer experience.
Why Attend
The conversations shaping the next era of CX.
01
Discover where AI can create real impact
Identify the customer journeys where AI can reduce friction, improve resolution and empower service teams.
02
Connect AI, people and context
Explore how AI agents, human agents, knowledge and connected systems can work together across the customer journey.
03
Learn from leaders
Hear directly from CX, technology, digital and commercial leaders operating in demanding customer environments.
04
Measure what matters
Understand how to establish a baseline across resolution, satisfaction, retention and commercial outcomes.
05
See it in action
Experience a live customer journey demonstrating AI handling, human escalation, context and reporting.
06
Build your 90-day CX agenda
Leave with practical priorities you can take back to your organization.
The Voices
Leaders shaping the future of CX.
Speaker line-up in progress — profiles below are placeholders.
Further speakers will be announced as the programme is confirmed.
Request Your InvitationThe Evening
An evening of ideas, conversations and connections.
6:00 – 6:30 PM
Registration, Networking & Coffee
Guests arrive, register and connect with fellow CX leaders over coffee.
6:30 – 6:50 PM
Welcome to Zendesk: Empowering CX Across MENA
An introduction to Zendesk and its local partner OriginME. Our vision for customer experience, and how organisations across the Middle East and North Africa are transforming customer service with technology.
6:50 – 7:10 PM
The Future of CX and Contact Centres: Scaling with AI
How companies can use AI to scale customer support, improve productivity and deliver faster, more personalised omnichannel experiences. The session will explore:
- AI-assisted agents and intelligent automation
- Improving contact-centre efficiency
- Measuring ROI, cost savings and business impact
7:10 – 7:30 PM
Customer Story: How WATCHIT, MBC and Koinz transformed their CX with Zendesk
7:30 – 8:10 PM
Live Experience: Omnichannel CX and AI in Action
A live demonstration of how Zendesk brings customer conversations together across channels and uses AI to improve the customer and agent experience. The demonstration will cover:
- Omnichannel customer engagement
- Seamless transitions between AI and human support
- AI-powered self-service and agent assistance
- Reporting and visibility across the customer journey
8:10 – 8:30 PM
Interactive Q&A
An open discussion with the speakers, focused on the opportunities and challenges of applying AI and omnichannel CX in Egypt.
8:30 – 9:30 PM
Dinner & Executive Networking
Dinner and informal networking with fellow CX and business leaders.
Cairo · Egypt
Where the region's CX conversation begins.
Venue
Dusit Thani Lakeview Cairo
Purple Daisy Hall
Cairo, Egypt
Date & time
October 19, 2026
6:00 PM – 9:30 PM
Request Invitation
Your seat at the table.
The CX Growth Summit is an exclusive executive forum with limited capacity. Attendance is subject to approval.
30
Executive attendees
Limited
Attendance
Better service.
Stronger loyalty.
Measurable growth.
CX Growth Summit Cairo 2026
From Conversations to Growth.
Request Your Invitation